GENERAL
1. What services does Zadsmart Sdn Bhd provide?
We offer Specific Cleaning, General Cleaning, Landscaping, and Pest Control services.
2. Where is your company located?
We are based in Keramat Wangsa, Kuala Lumpur, Wilayah Persekutuan.
3. What areas do you cover?
We serve Kuala Lumpur and nearby surrounding areas.
4. Do you provide services for residential and commercial clients?
Yes, we serve residential, commercial, and industrial properties.
5. Are your staff trained?
Yes, our team follows structured procedures and professional work standards.
6. Do you bring your own equipment?
Yes, unless otherwise agreed in writing.
7. Do you offer customized service plans?
Yes, services can be tailored based on client requirements.
8. Do you provide long-term contracts?
Yes, recurring and contract-based services are available.
9. Do you work on weekends?
Yes, subject to availability.
10. Can I request urgent service?
Urgent bookings depend on team availability.
BOOKING & SCHEDULING
11. How do I book your service?
You may contact us via phone, email, or website inquiry.
12. How early should I book?
We recommend booking in advance to secure your slot.
13. Can I reschedule my appointment?
Yes, with prior notice and subject to availability.
14. Can I change the service scope after booking?
Yes, but pricing and timing may be adjusted.
15. Will I receive booking confirmation?
Yes, confirmation will be provided after payment verification.
16. Do you offer site inspections?
Site visits may be arranged depending on the project.
17. Do I need to be present during service?
Not mandatory, but access must be arranged.
18. What happens if access is not available?
Service may be postponed and additional charges may apply.
19. Do you charge extra for last-minute changes?
Additional charges may apply depending on the situation.
20. Can I request a specific cleaning time?
Yes, subject to schedule availability.
PAYMENT
21. What payment methods do you accept?
We accept PFX e-Banking and Atome only.
22. Do you accept cash payments?
No, only approved payment methods are accepted.
23. Is payment required before service?
Yes, unless otherwise stated in the quotation.
24. Will I receive an invoice?
Yes, official invoices can be provided.
25. Can I pay using instalments?
Yes, instalments are available through Atome.
26. Are there extra charges for additional work?
Yes, any work outside the agreed scope may incur additional fees.
27. What happens if payment fails?
Booking confirmation will not proceed until payment is successful.
28. Are prices negotiable?
Pricing depends on service scope and quotation approval.
29. Do you offer corporate billing?
Available upon agreement.
30. Can I request a revised quotation?
Yes, subject to reassessment of service requirements.
CLEANING SERVICES
31. What is general cleaning?
Routine cleaning for homes, offices, and commercial spaces.
32. What is specific cleaning?
Deep cleaning, post-renovation cleaning, or specialized tasks.
33. Do you clean after renovation?
Yes, under specific cleaning services.
34. How long does a cleaning session take?
Depends on property size and condition.
35. Do you move furniture during cleaning?
Only if agreed and safe to do so.
36. Are your cleaning products safe?
We use suitable and effective cleaning methods.
37. Do you clean high-rise buildings?
Yes, subject to access and safety conditions.
38. Can I request female cleaners?
Requests may be considered based on availability.
39. Do you provide recurring cleaning services?
Yes, weekly or monthly plans are available.
40. What if cleaning takes longer than expected?
Additional charges may apply if outside the agreed scope.
PEST CONTROL & LANDSCAPING
41. Do you provide pest control for homes and offices?
Yes, we handle residential and commercial pest control.
42. Is pest control safe for occupants?
Our team follows proper procedures during treatment.
43. Do you offer regular landscaping maintenance?
Yes, recurring landscaping services are available.
44. Do I need to prepare the area before pest control?
Our team will advise based on the treatment type.
45. Is landscaping equipment provided?
Yes, necessary tools will be prepared by our team.
WARRANTY & REFUND
46. Do you provide refunds?
No, all services are strictly non-refundable once completed.
47. What if I am not satisfied with the service?
You may contact us for review within the warranty period.
48. How long is the cleaning warranty?
Three (3) days from service completion.
49. What does the warranty include?
Corrective cleaning within the original agreed scope.
50. Does the warranty cover new dirt after service?
No, warranty only applies to the original cleaning result.